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Customer Reviews
Average Rating:
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Amazon Reviews are always accurate
I purchased this product first and then read the reviews on Amazon. I decided to continue on with the installation procedure against my better judgement. This is what happened.
1. One day after installation my computer started rebooting unexpectly and displaying a messsage from windows.
2. Next, I couldn't get into any of my programs.
3. Best Buy said that Windows was damaged and I had to reinstall. Good thing I had my files backed up online...Nope. The back up didn't take...although I was given the green light by the program.
4. The tech tried but he only could reinstall the program back onto my computer...Hip hip Hooray...I only lost my children's photos, my lesson plans, and all the info I has stored for my church...but at least I still have the program that wiped out my hard labor.
Rating: 
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Overall a good program
I have used this product for two years now and pretty much have not had any issues. I might of re-installed once or twice but it is an easy program to run. The feature I used the most was the parental control and the optimize drive and performance options. Don't need to be a computer genius to use it like some other programs I have seen. For the features this has, the price was right ($52.00). Another great thing is that you can use it on up to 3 computers.
Rating: -
Norton's Money Back Guarantee is a LIE
I wish I had read these reviews before my purchase, but instead I quickly found out on my own that this software was unusable and needed to return. The package has a 60-day money back guarantee with a website for return information. I followed the instructions precisely and after 2 months of nothingness, I contacted the company. They did everything but give me my money back. They gave me the phone run around, tranferring me to several different representatives, and asking me to wait for several weeks. After the phone round, I got another round of email run-around. To show that they are serious about improving their customer service, they contacted me via email to notify me that they closed my account and request to rate their customer service. I promptly reminded them that my account should not have been closed and nothing has been resolved. They promptly ignored me. I lost $69.99 plus tax.
Rating: -
Disaster!!
I would give $5,000 to have my life and computer back to the way it was before I "upgraded" to Norton 360. For many years I was happily using Symantec's other programs: Norton Internet Security, Antivirus, Systemworks, Ghost etc. Of course I was interested in getting a product that would use less resources and be simpler to use "automatically". But after installing the program my computer would not startup normally. I have now spent nearly 2 months of my life installing, uninstalling, dealing with numerous Norton technicians who never get close to fixing the problem, as my computer becomes increasingly problematic and dysfuntional and other programs stop working. There is no way to recover what I have lost, but hopefully I can help others avoid the same mistake. (I am running Windows XP2 with 1Gb RAM.)
Rating: -
Avoid - Poorly Designed Product
This is a reasonable product let down by moronic failings. it is so frustrating, it's fit to be ripped off my PC. Here are a few of the crazy stupid things:
1. you can schedule the backup tool, but IT WON'T RUN at the schedule time. Instead it waits for you to acknowledge the previous AV scan first. This means (duh!) that that backup runs during the working day, ie when you get a chance to acknowledge the scan. Moronic!
2. the scan picks up tracking cookies every time and states these need to be dealt with BUT OFFERS NO WAY OF DEALING WITH THEM. Moronic!
3. there is no way to schedule the temporary files cleanup - so your PC is stated as "being at risk" until you manually do this. It this total rubbish! Of course my PC is NOT at risk just because I have a few days of temp files hanging around... and how about some way to schedule the cleanup? Moronic!
4. the backup function can be cancelled in the first 30 seconds, but as long as it STARTS this moronic product thinks you are protected. Of course, it should wait until the backup is FINISHED SUCCESSFULLY before flagging you as green. Moronic!
5. It fails to integrate with the Windows Security Console correctly - my machine first states I am green (ie OK) because I have a firewall running... then I drill in and it complains that I have TWO firewalls running... then I drill in further and it complains that the Windows firewall is NOT running. Now part of this problem may be down to the moronic MSFT Security Console... but some of the blame sits with SYMC. Moronic!
6. The IP scan knocks other PCs off the network. Moronic!
Plus, it slows your PC to a crawl during any activity. So, avoid / avoid / avoid.
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