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Customer Reviews
Average Rating:

Rating: 
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Use a typewriter instead
If you are familiar with Word, this is just more of the same bugginess and I don't know why you're still looking at using this program. If you have never used Word before, see if you can try it somewhere before buying it. It's fine for letter writing, but can not be used to create documents that require numbers, bullets, or frequent changes in fonts and formatting. Macros you record to use custom keyboard shortcuts to invoke format changes don't work reliably either, so you are constantly struggling with the broken formatting features to make simple format changes. These formatting features simply do not work. The software pre-thinks everything you are trying to do and decides for you what your document will look like; where the bullets will go, what they will look like, how they will be indented, and sometimes it decides you can't use them at all. It does the same with numbering. You will want to tear your hair out. I am simply stunned that Microsoft has the nerve to charge money for this software. It is awful.
Rating: 
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Buggy to the extent of being unusable
I've been using Microsoft Word since 1985. I don't even remember the version(s) of DOS Word I used. For the most part, I found it worked in many areas better than anything else. It wasn't better than WordPerfect 5.1 for DOS, but then again, neither was most any software ever written. But Word XP/2002 is trash and I refuse to use it anymore. As I have been a Microsoft defender for years, that should tell you something.
First, the outline numbering feature doesn't work. It hasn't worked since Word 97. If you want something in the form of I.A.1.a, etc., you better be prepared to do it by hand because while the outline styles will format correctly, the numbering will be off. You will have an a)1 and a)2, followed by a b)3 and b)4, as the number won't reset. I have been on the phone with Microsoft tech support at least 5 times over this one issue and none of the techs know 1/10th the Word I know. That in itself is frustrating, but the most frustrating part is 30 minutes into the conversation, they will say something like "well, you have to click on feature ____ under the _____ window." Of course, I had already done that and it didn't work, hence the call in the first place. And, yes, I've reinstalled, and the system is state of the art (and then some).
Now, Word likes to lock up on occassion. Not a real lockup like Windows locking up, but you can't use the keyboard or type in Word. For some reason, when I do a cut and paste or a c&p special, the document will lock up. If I wait, I can then type a letter or a few letters, then it will lock up again. I refuse to call MS tech support, and have posted this on a web site, but apparantly can't explain it well enough. The best way to describe it is the mouse pointer disappears, and no keyboard function works. I can move to a different application, and sometimes when returning to Word, it will start to work, but only for a few characters. I charge by the hour, but I can't bill clients for buggy software and time spent adapting to it. Until I find my copy of WordPerfect I had, I downloaded Open Office to do documents in.
When it does work, the windows that appears sometimes on cut and paste functions is terribly annoying. And I don't care to speak to the rest of the features in this program (read my review of Word 2000 if you want to see that) since I can't get even the basic features to work right. I say stay the heck away from this or other MS products until they write stuff worth a darn.
I don't know what's worse: the fact that MS released a new product as buggy as this or that they haven't fixed known bugs from a product released 2 cycles ago.
Rating: 
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Microsoft hits a home-run with this one
I can't believe it. The XP team has done it again. Not only does it uphold the good "Word" reputation, but that have added new, comprehensive features, and phased out the old and annoying ones.
To elaborate, the old "Word thinks it's smarter than you" complaint about the auto-formatting doesn't cut it anymore. If Word utilizes it's auto-formatting, it displays a button that you can click if you are unhappy with its vigilant decision. When you click the button, you are given several options: "Change back [to how it was before it was auto-formatted], or "Never change again". This is extremely useful when you are formatting the page differently than usual or "copying and pasting".
Rating: 
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Great Word Processor...Creepy, but still great.
Microsoft Word 2002 is possibly one of the best and easiest to use word processors around. That being said, I don't find it THAT much better than it's previous incarnation Word 2000 and arguably even Word 97! I say that mainly because even though there are a few knick knacks that are kind of nice to have around, it doesn't justify for me anyway the new product activation procedures. They are not that inconvenient and I understand that Microsoft has the right to take steps to prevent pirating, but I find it downright creepy. Yup, that's right, you HAVE to contact Microsoft to activate this product! What happens years from now when they no longer support this? Who knows? If I get a new computer years from now and want to install Word 2002 on it, will I still be able too? Then again, I see no short term problems with activation-I just happen to think it's a bit creepy. I think I'll keep my Lotus WordPro Millenium edition (a perfectly capable Word Processor too-AND without product activation!) around just in case my computer crashes years from now and Microsoft won't reactivate my legitimate copy of Word because "THEY" believe it "MIGHT" be pirated. It's hard to like an otherwise outstanding Word Processor when the burden of proof is on YOU if you have a problem, thus the 4 stars.
Rating: 
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Professional Program with Unprofessional Animations
Overall, MS Word is a very good tool. One extremely irritating addition to the latest version is "Mr. Clippet" or "Clippy", a cartoon animation that pops-up whenever the user needs to search the help index. If the user is consulting the help menu, he or she is probably already somewhat frustrated. The user doesn't need some dancing, dumb-ass cartoon as a distraction. Keep it professional! It also wouldn't hurt Microsoft's reputation if they were to make their program compatible with some of the other Word processing programs out there. For example, Star Office allows the import of MS Word documents, but Word doesn't allow the import of Star Office documents. Come on, Bill, play fair!