Education & Reference

All About N-Gage have the dirt on a game that looks like it has a lot of potential: Asphalt: Urban GT.  I can't say that I've played much more than some FIFA and other random stuff on the N-Gage, but a good racer can add a lot of value to a gaming platform.  Of course I'm still waiting to see if Call of Duty rocks as much as it should.

I have just moved my personal site over to a new Typepad location.  You are all welcome to visit.

The site's archive will remain intact here until I can figure out how to map it to a new location.

(Source: Citrix) The Service and Support Professionals Association (SSPA) has released a groundbreaking white paper outlining the 6 hardest-hitting issues facing support executives today. The SSPA worked closely with customer service and support executives across multiple technology-related industries to identify these key obstacles to success:

1. What are the support impacts of ever-increasing technical complexity on margins and customer satisfaction?
2. Are we running out of margin-improvement opportunities?
3. How do we defend against maintenance-contract price pressure to drive new service-revenue opportunities?
4. How do we make good service translate into market-share advantage?
5. What is the future as we move from fixing problems to driving product value?
6. What are the challenges of offshoring support and how do we address them?